What should I wear?

The kind of clothes you would wear to the beach are perfect. You'll probably get a little wet so keep that in mind. If it's a cool or windy day a light jacket might be in order. Always make sure to bring lots of sun screen. 

Do you cancel tours due to bad weather?

Tours usually run in light rain and minimally poor weather conditions. If we decide the weather conditions are not safe for you and your family, we will cancel the tour. Weather conditions are monitored right up to the departure time and cancellations can be made by One HHI up to one hour prior to departure. If we cancel the tour, you will be given the opportunity to reschedule based on availability or receive a credit towards a future tour. Don’t be too disappointed if your tour departs in less than ideal weather conditions. Our tours taken in light rain often experience the best wildlife and dolphin shows.

Can I get a refund or reschedule my tour after buying tickets?

You can make changes up to 24 hours prior to your departure. Because we are reserving a boat for you, tickets cannot be refunded or rescheduled within 24 hours of your departure. This policy is firm and no exceptions are made, as most of our tours sell out. 

Will I get wet on the tour?

Yes! Almost always there's going to be some chance of spray or random wave that will give you a splash. 

How smooth is the ride? Am I likely to get seasick?

For the most part we stay in the back bays or the sound, in an attempt to avoid the big rolling waves of the open ocean. We have not yet had anyone get seasick on one of our tours. Most people experience sea sickness when a boat is either sitting still for long periods or driving along large swells, we don't do either of these things. 

Can we bring a cooler onboard?

We supply a small cooler with some ice and a bottle of water per person.  Feel free to bring a small snack or a sandwich if you think you'll need a snack. 

Are your tours safe for pregnant women?

We recommend you consult your doctor to be sure. Our tours are safe, calm and comfortable, and we have no restrictions for pregnant women.

What are the chances we will see dolphins on this tour?

Dolphin sightings are guaranteed on all tours. If you don't see a dolphin on our other trips, you will receive a free ticket for your next adventure. We do not give too many free trips simply because we have so many resident dolphins in Hilton Head, it's unusual not to see them.

Will we be able to feed, pet or touch the dolphins?

One HHI strives to protect wild dolphins. Dolphins are protected by the national marine mammal act; Therefore we do not touch, chase, pursue, harass or feed wild dolphins, it is considered both illegal and inhumane.

Is gratuity included in the price of the tour?

A gratuity for your One HHI Crew is not included in the ticket price. If you had a great time and wish to recognize your crew for a job well done, you are welcome to give a gratuity. All gratuities are shared and appreciated. We are sometimes asked what is appropriate, and while it is entirely up to you, 15 - 20% is most common in the industry.